The pace of the times are changing, people's thinking is changing, in this innovation, innovation in order to win, flexibility is king of the world, the race between enterprises become more intense, seemed to ignite the flames of war at any time. Domestic construction machinery industry in emerging enterprises continue to appear, had been intense competition in the market, with the birth of new enterprises to enter the white-hot state. And foreign construction machinery enterprises is eyeing the Chinese market, there is an annexation of the trend. 2008-2009 international financial crisis for domestic and foreign construction machinery market, "down the temperature", the market has great sales decline than ever before. With the international economic environment, most enterprises have gradually warmed up, and China highlight the outstanding performance of the market, so that industries and enterprises to focus attention here. Enterprises in the industry not only to share the cake, and even the automobile industry and other industries and enterprises are turning to mechanical engineering. Chery to enter truck market, seems to presage other industries moved to the start of construction machinery field. Subsequently, the construction machinery industry enterprises and the automobile manufacturer to contact or other ties to industries and enterprises has intensified.

    Most businesses have realized that within the industry, winning products to service the market has been winning, who attracted more customers, who will be able to occupy more share of the industry. Ever since, the "service" become another well-built magic. However, the concept of customer service who really will be an orderly, manageable system?